Important Notice: We have a new UK phone number for emergency support.

Please update any emergency contact lists to remove the number ending ‘1177’ and add +44 20 8362 3300.
Our US emergency support numbers have not changed, and calls to the old UK number will still allow you to access emergency support, but there will be a delay as your call will need to be redirected.

See Emergency 24x7 for more information.

Important Notice: Use the appropriate Communities Portal

Please ensure you are using the correct Communities instance based on your support contract.
For Affirmed Networks/Packet Core, use the new instance at community.affirmednetworks.com.
For Metaswitch/Voice Core, continue using this Metaswitch instance at community.metaswitch.com.
Your login and credentials stay unchanged.

For more information, please refer to the Metaswitch/Affirmed Communities Split article.